Policy Overview
keurighub.com formulates this Refund Policy to standardize the platform's return and refund service process, fully protect the legitimate shopping rights and interests of global customers, and ensure that every user can enjoy safe and worry-free after-sales service when purchasing single serve coffee makers and K-Cup pods on the platform. This policy is applicable to all commodity transaction behaviors on keurighub.com.
Return Eligibility & Time Limit
We provide a 60-day free return service for all products sold on the platform. Within 60 days after the customer receives the goods, if the product has quality problems, does not match the purchase description, or the customer has personal use adaptation problems, the customer can apply for a free return. The returned products need to keep intact packaging, complete accessories and unused status, so as to pass our warehouse verification.
Free Return Rules
All valid return applications on keurighub.com enjoy free return service, and customers do not need to bear any return freight and handling fees. After the customer initiates a return application and is approved, we will provide a formal return shipping channel and guide the customer to complete the return operation, realizing zero-cost return for users.
Refund Processing Cycle
After we receive and verify the returned products to be qualified, the professional finance team will start the refund process. All refunds will be completed within 5 to 10 working days. The refund will be returned to the customer's original payment account by default. The specific arrival time shall be subject to the processing rules of the customer's payment channel, and we will actively follow up the refund progress to ensure the funds arrive in the account smoothly.
Refund Exception Instructions
If the returned product is damaged, worn, missing accessories or has obvious use traces due to personal reasons, and fails to pass the warehouse verification, we have the right to reject the return and refund application. For individual customized products and special preferential flash sale products, if there is no product quality problem, the platform reserves the right to limit the return service. All refund disputes shall be solved based on this policy and transaction records.