Service General Provisions
These Terms of Service are formulated by keurighub.com to standardize all service behaviors of the platform, clarify the service rights and obligations between the platform and users, and cover all service links including website access, product sales, logistics distribution, after-sales guarantee and customer service consultation. These terms are applicable to all individual users and cooperative merchants who obtain services through the keurighub.com platform.
Platform Service Content
As a professional e-commerce platform for single serve coffee makers and K-Cup pods, keurighub.com provides users with full-link shopping services, including comprehensive product display, preferential price sales, global free shipping, order logistics tracking, 60-day free return, 5-10 working days refund, exclusive email subscription preferential activities and 24-hour online customer service consultation. We insist on providing standardized, transparent and high-quality e-commerce services for global users.
Service Standard Specifications
In terms of product service, we strictly select formal supply channels, all products are guaranteed in quality, and implement the industry's high-standard product inspection system to ensure that every product sold meets the use standards. In terms of logistics service, we implement the unified standard of 1-3 working days shipment and 6-12 working days global delivery, and all orders enjoy zero free shipping cost. In terms of after-sales service, we implement free return and fast refund rules to fully protect user service rights and interests.
User Service Rights & Obligations
Users have the right to enjoy all preferential activities, free shipping services and after-sales guarantee services provided by keurighub.com, and have the right to consult, feedback and complain about platform services. At the same time, users shall abide by the platform's service rules, shall not maliciously occupy platform service resources, shall not abuse after-sales return and refund rights, and shall cooperate with the platform to complete order processing and after-sales verification work.
Service Restriction & Termination
For users who violate platform rules, initiate malicious transactions, malicious returns and malicious complaints, keurighub.com reserves the right to restrict part of the user's service rights or terminate the platform service qualification. If the user's behavior causes losses to the platform, we have the right to pursue the user's corresponding liability. For service suspension caused by system maintenance, network failure and other objective reasons, the platform will restore services in a timely manner and will not bear indirect losses caused by service suspension.
Service Terms Revision
keurighub.com can adjust and revise these Terms of Service according to market changes, service upgrade and industry policy adjustments. The revised service terms will be published on the website keurighub.com in a timely manner, and will take effect from the date of publication. Users' continued acceptance of platform services will be deemed as recognition of the revised terms of service.